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Careful thought must be given to the definition of change approval thresholds and levels of scrutiny in order to balance control and impact risk reduction with an ability to react to issues and deploy new capabilities in a timely and efficient manner.
Other sections of this site break out some of the related capabilities which support this area, such as barcoding for hardware MADC, software distribution technology and packaging to improve release management and discovery tools for policing change / release processes. However, there are also the related matters of the Change Approval Board (CAB) process and structure, the DSL (Definitive Software Library) as part of release management controls, the linking of changes to problems and assets in the CMDB and much more.
At ITAMS we provide structure and advice regarding this challenging area, linking this to your automation technology and embedding best practice and desired state into workflow.
We find that this helps to naturally align the change and release process with organisational reality and makes clients think about what level of control they need in each area. It also assists in naturally integrating the other ITIL disciplines into your intended change / release processes.
Our skills in this area range include amongst other consulting advice, process analysis and re-engineering, workflow design, definition of policy and CAB operations and implementation and embedding change culture MADC processes into the fabric of your business as usual operations. |
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