Incident, Problem & Service Desk Change, Release & MADC Configuration & CMDB Application Dependency Mapping Many organisations are seeking to ‘implement’ ITIL / ITSM or CMDB – and most struggle to know how to make this happen given the breadth of the project and the complexity of their organisation. It is also often challenging for the project team to justify in tangible terms the often considerable spend involved in the transition. ITAMS has great experience in this area, but we do not focus on perfect ITIL. We consider ITIL as a framework which needs to be carefully grafted into an organisation to create net benefit. There are many aspects to ITIL, but the core Service Support disciplines are still immature in many organisations – and the other higher level disciplines depend upon them working. Our core focus then is on the key disciplines of configuration, change and release, and problem, incident and the link to SLA. Our typical entry point is the convergence between ITAM and CMDB, assisting organisations to build out CMDB and configuration management to a point where it creates synergy with the investments made in service desk and change related processes.